Frequently Asked Questions
Answers to common questions about working with Astratechnos. Can't find what you need? Contact us directly.
General
What kinds of organizations does Astratechnos work with?
We work primarily with small to mid-sized organizations across financial services, logistics, healthcare administration, retail, and the public sector, as well as growing professional services firms. Engagement size ranges from short advisory projects to multi-month programs.
Do you only work with businesses, or also individuals?
Most of our IT and data services are delivered to organizations, but our Education & Training pillar includes professional development courses open to individual learners, in addition to corporate cohorts.
How do I start an engagement with Astratechnos?
Start by submitting a message through our Contact page. We'll schedule a short discovery call to understand your needs, then follow up with a proposal outlining scope, timeline, and fees.
Services
Can you support our existing software, or only new builds?
Both. Our Custom Software Support service covers ongoing maintenance and enhancement of existing bespoke and third-party applications, as well as support during new implementations.
What does a Data Management & Governance engagement typically involve?
It usually starts with an audit of your current data sources and quality, followed by recommendations on structure, ownership, and governance policy, and — where requested — hands-on cleansing and cataloguing work.
Do you provide ongoing IT support, or only project-based work?
Both models are available. Many clients start with a defined project and move to an ongoing support retainer once the initial scope is delivered.
What if our need doesn't fit neatly into one service category?
That's exactly what our Specialized Services pillar is for. Tell us what you're trying to solve and we'll scope an approach, even if it draws on more than one discipline.
Education & Training
Are your training programs delivered in person or online?
Both. Corporate training and workshops can be delivered on-site, remotely via live virtual sessions, or as blended programs. Our e-learning modules are fully self-paced and available on demand.
Can training content be customized to our internal tools and processes?
Yes. Corporate training programs are built around your actual systems and workflows wherever possible, rather than generic scenarios, so participants can apply what they learn immediately.
Do participants receive a certificate of completion?
Yes, participants who complete a professional development course or e-learning module receive a certificate of completion documenting the course content and hours completed.
Billing & Contracts
How is pricing structured?
Depending on the Engagement, we offer fixed-fee project pricing, capped time-and-materials pricing, or monthly retainers for ongoing support and advisory work. Pricing is always confirmed in writing before work begins.
What are your payment terms?
Standard payment terms are 30 days from invoice date unless otherwise agreed in a signed statement of work. Full details are set out in our Terms and Conditions.
Can we cancel an ongoing engagement?
Yes. Open-ended engagements can generally be terminated with 30 days' written notice, as described in our Terms and Conditions. Project-based engagements follow the cancellation terms set out in the relevant statement of work.